Cerillion Blog
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The B2B Experience Gap: why EX is the new CX, and how to fix “the jalopy of the industry”
It was a B2B customer experience reunion as we brought back panellists from Omnisperience, OCX Cognition and Lumen Technologies for a webinar on how telcos can engage their customers and build more business. Check out the panellists’ key takeaways below, and then watch the full replay.
The B2B Experience Gap: what CSPs can learn from brilliant baristas
There’s a great deal that CSPs can learn from the humble barista when it comes to delivering a great customer experience. Ahead of our upcoming webinar, Omnisperience analyst, Georgina Elrington, outlines what the B2B sector can take from the world of B2C, and the microbusiness opportunity.
Delivering a digital experience for the customer of the future
In the digital age, customer experience is as vital an area for transformation as services and infrastructure. What lessons can telcos carry over from B2C into the B2B market? Read the highlights from our recent Total Telecom Congress panel discussion.
Onboarding Made Easy with Cerillion Skyline
Now more than ever, it’s critical for subscription businesses to automate billing processes. How does Cerillion’s assisted implementation service ensure that a customer’s bespoke charging and billing platform is ready for launch in as little as three weeks? We break down the onboarding process from start to finish in simple terms.
Balance Management: Adding a new dimension to your subscription services
The latest release of Cerillion Skyline, our subscription billing platform, introduces powerful balance management features, extending the monetisation capabilities of your usage-based services with the addition of flexible unit and money-based allowances.