Cerillion Blog

A product catalogue designed for swift discovery removes friction from sales and supports growth for both new and existing customers. As part of his series on the digital customer experience, Tiago Lopes considers how to continue the digital journey with a finely-tuned product catalogue and value-added non-telco products.

Cerillion returns to Barcelona once again for MWC24, the biggest event in this year’s telecoms industry calendar – be sure to join us there to discuss all your BSS/OSS challenges and to see our latest GenAI product demos!

Partnering with a vendor opens up your business to new collaborative opportunities, but also brings new risks to the integrity of your organisation. When choosing a new supplier, what must companies do to ensure their networks and BSS/OSS remain secure and their reputations intact?

The market for CPaaS services is anticipated to grow to nearly $30 billion worldwide by 2026. Shashank Singh considers what’s driving this growth, and the benefits and challenges faced by CPaaS providers.

The MVNO market in South-East Asia is primed for growth, with new entrants set to provide consumers with greater freedom of choice. Shashank Singh investigates the imminent arrival of MVNOs in Thailand and looks at the challenges they must overcome to be successful.

In modern enterprise software, agility is king. Leonardo Hodgson explores the process of API-first design, and how it is bringing integrated solutions to market faster.

In his latest article in a series on creating compelling customer experiences, Tiago Lopes explores the aspect of customer communications, and looks at how to keep your outbound correspondence and inbound channels engaging and informative without becoming overwhelming.

Ofcom is forcing UK telecoms companies to clearly promote mid-contract inflation-linked price rises. Is this the end of “confusing” plan changes, or do consumers still face increasing bills for connectivity?

Creating engaging digital platforms that keep customers coming back is not without its difficulties. In the second blog of a new series, Tiago Lopes asks: what can CSPs do to make crafting these experiences easier?

Shell Energy is the latest firm to fall foul of the UK’s Ofcom regulations for not informing out-of-contract customers of better tariffs. Why have they come under fire, and what can other telcos learn from their mistakes?

From cost-saving strategies to challenges in customer experience, the telecoms industry is adapting to a world driven by social media and digital commerce. Are CSPs equipped to meet the demands of this new era? In the first blog of a new series, Tiago Lopes examines the changing digital landscape and explores strategies for delivering exceptional customer experiences.

We talk self-service, innovation and changing customer expectations with Tiago Lopes, Cerillion’s newest Product Manager.

Even the best enterprise software can be hampered by poor UX, creating a frustrating experience for employees and customers alike. Leonardo Hodgson digs into the importance of the B2B user experience and looks at how Cerillion is addressing the challenge of enterprise UX.

The latest Cerillion Customer Forum offered our clients a look-ahead to features of upcoming product releases, plus some great debates and discussions. We look back at two days of telecoms talk and crystal conquering in London.

T-Mobile are forcibly moving customers onto newer, more expensive mobile plans – just don’t call it a price rise. Why is America’s noble “uncarrier” resorting to devilish tricks and weasel words to justify price rises?

Cerillion were back as silver sponsors of DTW23 last month. From catching up with customers, talking to prospects and participating in sessions, Brian Coombs divulges his highlights from this year’s show.

Many distinct networks, one unified infrastructure – this is the promise of network slicing. By keeping critical business connectivity and public connections separate, could this be the killer app that 5G so desperately needs?

While many lavish greenfield smart city developments have been catching headlines lately, the reality is that most will be brownfield developments, integrated into existing urban spaces. Brian Coombs explores the unique challenges of smartifying our cities.

Why do digital transformation projects fail so often? And how can organisational culture be the key to overcoming common hurdles? Musaddik Ahmed explores three key areas that Cerillion focuses on to implement and deliver successful digital transformation projects.

DTW23 – Ignite is now only two weeks away – be sure to meet us there for all things BSS/OSS, smart cities, and AI.

5G New Radio promises concrete use cases to realise the full potential of 5G, bringing high-speed, low latency data services to consumers, enterprises and industry. Who is benefitting most from this evolution in the 3GPP standards and what charging models will prevail?

The high costs and low returns from 5G are seeing telcos pull back on spending on infrastructure and services. How can 5G be brought back from the brink, and can 5G Standalone prevent a cooling of progress?

Tensions between telcos and Big Tech companies are reaching fever pitch as CSPs demand fair compensation for their massive investments in infrastructure. We look at what Europe’s telecoms firms are asking for, and why them getting their way might not be the best outcome for customers.

We catch up with Shashank Singh, Cerillion’s Head of Sales in Asia, as he shares the unique challenges and key trends that he’s uncovered in the region’s telecoms sector.

As 2023’s busy summer events calendar continues, how are the major mobile networks coping with the increasing demand for connectivity? Adam Hughes tested the signal at Glastonbury Festival (and Eurovision) – was it Still Standing, or like a Candle in the Wind?

While public cloud offers flexibility and scalability for many businesses, the cost benefit for telcos is just not adding up, according to Richard Doughty. Does opting for public cloud lead to infrastructure costs that are significantly higher compared with on-premises or private cloud models?

There are rumours abound that Amazon is looking to partner with a major US telco to offer mobile services through Prime. Is the Everything Store about to disrupt the market, or is this wild speculation – for the time being?

As telcos start rolling out AI and chatbots into their business processes, what jobs will be left once the crest of the automation wave has crashed onto the shores of telecoms? And will the industry be worse off for it?

The Vodafone-Three merger is on – provided the pair can convince regulators that the deal will not stifle competition in the UK telecoms market. Do network consolidations mean better service for customers, or does fewer providers guarantee higher bills?

Communications-Platform-as-a-Service (CPaaS) offers businesses pre-built applications, customisation options, and scalability without the need for costly infrastructure. How can businesses leverage CPaaS to enhance customer experiences, reduce costs, and facilitate growth in new markets?

Telco customers in the UK are shelling out over half a billion pounds a year on phones they already own. Are split contracts the answer to this overcharging?

The Online Safety Bill is back, putting end-to-end encryption in the UK under risk in the name of child safety. Why could the bill lead to WhatsApp leaving the country, and is there another way to protect users and their private communications?

The humble letter takes its revenge on the internet as Telstra repeatedly falls foul of Australian regulators over failures with its handling of mail. How can telcos get their paper correspondence right?

As customers face higher costs for worse connectivity services, do the UK’s big telcos have to worry about losing business to the altnets? And what can they learn from the smaller firms changing the face of fibre?

Smart cities promise to revolutionise modern urban living for billions of people worldwide. Richard Doughty sorts the truths from the urban myths about smart cities, and looks at the future of connected urban spaces, from the jungles of Borneo to the sands of Saudi Arabia.

As millions of UK customers face a shocking mid-contract price rise this month, in the midst of a cost-of-living crisis, why are telcos allowed to get away with this, and will actions being taken to protect customers measure up?

Cerillion recently attended Digital Transformation World Asia in Bangkok, joining telecoms operators and vendors from across the region. Alistair Carwardine reflects on a week of embracing new technologies that are driving digital transformation.

The latest Cerillion Product Forum offered our customers a look-ahead to features of upcoming product releases, plus insights into our new smart city BSS project. Read on to find out more.