Cerillion Blog - BSS/OSS

There’s a great deal that CSPs can learn from the humble barista when it comes to delivering a great customer experience. Ahead of our upcoming webinar, Omnisperience analyst, Georgina Elrington, outlines what the B2B sector can take from the world of B2C, and the microbusiness opportunity.

Bills are rising across the board, and the telecoms sector is no different. What’s driving up prices for phone and broadband customers in the UK? And why might these rises not reflect reality?

US telcos are powering down 5G towers near airports, as airlines suspend flights to major travel hubs. Why is the 5G switch-on now making some aviation experts nervous?

With BBC funding once again in the crosshairs of the UK Government, could a levy on household broadband bills be the answer to keeping the lights on at the world’s largest public broadcaster?

Superapps, Total Experience, and SIs revamped – we look ahead to the big changes facing the telecoms sector in 2022 and ask what trends will come to redefine the industry this year.

The UK’s new Telecommunications Act places the burden of responsibility for network security on CSPs. What are the implications for telcos and their equipment procurement?

Phone calls are out – and yet, voice is reaching new levels of popularity. What’s driving this change in how we communicate? And why is Cambodia responsible for half of all Facebook Messenger calls?

After being rapidly adopted as a necessity during the COVID-19 pandemic, self-service is here to stay. What options are now available and viable, and how do customers feel about doing the heavy lifting themselves?

We interview Rozalia Pandauzova, Head of Operations at Cerillion’s newest office in Sofia, Bulgaria, on establishing a new office from scratch, delivering our BSS/OSS suite to customers worldwide, and plans for the future.

Despite the range of potential uses for emerging 5G technologies, consumers are still largely in the dark. How can telcos better advertise the benefits of 5G based on where customers see value?